Terms and Conditions

Terms and Conditions

Privacy Policy

Our site contains links to other sites. These third party sites have separate data collection and privacy policies which you should review before providing information on these other sites. We are not responsible for the privacy practices of these other sites. We have added security to help prevent unauthorised access, maintain data accuracy and ensure the appropriate use of information to assist in safeguarding and securing the information we collect online. We may use your IP address to help diagnose problems with our server and to administer our site.

Personal Data

Inov8 Print (also referred to as “The Company”) does not share your personal card information outside of the company activities. No credit card data is stored or transmitted on non-secure systems.

Information Security

The Company is committed to handling your customer information with high standards of information security. We use computer safeguards such as firewalls and data encryption, and we authorise access to personal information only for those employees who require it to fulfill their job responsibilities.

The Company will take all reasonable precautions to keep the details of your Order and payment secure, but unless we are negligent, we will not be liable for any unauthorised access to information supplied by you.

The Company will use the information you provide about yourself for the purpose of fulfilling your Order and always in accordance with our internal privacy policies, unless you agree otherwise. We would like to notify you of our products we offer that may be of interest to you from time to time. If you would NOT like to be notified of these, please send an email to info@inov8-print.co.uk. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us at the email address provided.


The Company reserves the right to alter these terms and conditions at any time and without notice. If an alteration is material, the Customer shall have the right to terminate the Contract, without penalty, by written notice within 5 Business Days of receipt of a transaction. The Company will not be liable in respect of any loss or damage caused by or resulting from curtailment or cessation of supply following such alteration.

The Company reserves the right to make any changes in the specification of the Products or the Services which are required to conform with any applicable legal requirements or, where the Products or Services are to be supplied to the Company’s specification, which do not materially affect their quality or performance.

Delivery Policy

The cost of delivery to the Customer’s address is added at the point of checkout. The Company reserves the right to make an additional charge to cover any increase in transport costs occurring before the date of delivery and/or in respect of delivery outside Normal Branch Working Hours or otherwise.

All orders are delivered using third party couriers or sister company personnel. Any time quoted by the Company for dispatch or delivery is an estimate only, time for delivery or dispatch shall not be of the essence and in no event shall the Company be liable for any damages or penalty for delay in dispatch or delivery. All standard jobs are produced and dispatched normally within 5 business days.

If the Customer fails to take delivery of the Products or the Output Material at the time stated for delivery, or fails to give the Company adequate delivery instructions prior to the time stated for delivery (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of the Company’s fault) then, without prejudice to any other right or remedy available to the Company, the Company may store the Products or the Output Material or Created Material until actual delivery and charge the Customer for the reasonable costs (including insurance) of storage or sell the Products or the Output Material or Created Material at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) charge the Customer for any shortfall below the Price, or account to the Customer for the excess over the Price.

Unless agreed otherwise in writing, all Products and Output Materials will be packaged in accordance with the Company’s standard practice.

Cancellation / Refund Policy

The Customer may cancel all or part of an order or request changes to the date of dispatch no later than 48 hours prior to the dispatch of the Products or the supply of the Specified Service. In this event, unless the circumstances fall under the terms of the Alteration clause, the Customer will be liable to pay a reasonable cancellation or rescheduling charge to be determined by the Company to cover the Company’s expenses incurred as a result of such cancellation or rescheduling.

In the Unlikely event of an item being delivered to you which you wish to claim a refund on please contact us within 5 business days. When you send your item back to us, we’ll process the returned item then notify you via email of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. Cost of return delivery will not be covered by the Company. The company will arrange for a courier to make a pick up from your business address.

Return Policy

Where the Products are sold as a batch, without affecting any rights which the Customer may have to reject all of the batch, the Customer may accept some and reject some only of the Products. However where the Customer alleges that the Products or Output Material delivered are defective (otherwise than by loss or damage in transit) and where the Products or Output Material have proved defective when subjected to normal uses of the type associated with the Products or Output Material, the Customer shall notify the Company in writing within 7 days of the receipt of the invoice or the due date of delivery if the Customer does not have credit facilities with the Company, and if the Company is satisfied that the Products are materially defective, provided that the Products or Output Material have not been dealt with or treated in any way which has contributed to the defect, the Company will replace the Products or Output Material free of charge to the Customer.

The sole obligation of the Company in connection with the supply of the Products or Output Material is to make all reasonable attempts to obtain and supply the correct Products or Output Material ordered by the Customer in the event that any Products or Output Material should fail to conform to their product description, provided always that the Customer notifies the Company of any such non-conformity within 7 days of receipt of the invoice or the due date of delivery if the Customer does not have credit facilities with the Company.


Unless agreed prior as a bespoke quotation, we only print jobs if the artwork meets our guidelines. Please read our Artwork Guide for guidance on all artwork submissions HERE before placing orders.

Additional Costs
Any additional costs incurred by us as a result of Printing Data not complying with the Artwork Guide shall be borne by The Customer. The Company will, where reasonably possible, inform you by email in advance of any such additional costs.


Subject to our obligation to supply the Products at the price stated in a Contract, we reserve the right at any time to increase the list prices of the Products and to change the range of Products available. We will endeavour to give you as much notice as we can of changes to the range and any increase in prices.

Alteration of Order

You will not be entitled to alter an Order after it has been accepted by us. If you request any alterations to an Order accepted by us, we reserve our right to either reject such alterations, or if acceptable to us, to charge you for any additional work undertaken by us and any costs and expenses (including, without limitation, any machine down-time or extra time) incurred as a result of such alterations at our standard rate of £60 per hour excluding VAT (minimum chargeable period is 15 minutes) or at such other rate or price then agreed with you in respect of the requested alteration. Any such agreement shall only be binding on us if expressly confirmed by us in writing.


The Products you order will be delivered within the territory of the United Kingdom to the address you give when you place your Order.

If there is no one at the address given who is competent to accept delivery of the Products (all Products must be signed for on delivery by an adult aged 18 years or over), you will be notified that an attempt to deliver the Products was made and you will be given the option to arrange for a further delivery at your cost. Every effort will be made to deliver the Products as soon as possible after your order has been accepted and in any event within 30 days from receipt by us of all information we require from you in order to complete your Order. Delivery dates shall only apply if these have been expressly confirmed by us by email or otherwise in writing. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery, or if such delay is caused by you.

We typically work 24 hours from Monday to Friday (excluding bank holidays). This is subject to change without warning to meet our business requirements.

We will use reasonable efforts to deliver the correct quantity of Products ordered. Variations in Product quantities are, however, inherent in the printing process and although we will endeavour to provide you with the accurate quantity of Products ordered, a variation of +/- 10% (“Permitted Error Margin”) of the total quantity ordered shall be deemed permitted and shall not entitle you or us to bring any claim for underpayment or short delivery as the case may be. For orders of paper not available through our website, the Permitted Error Margin shall be +/- 20% for Orders up to 100 kg of Product, and +/- 15% for Orders over 100 kg of Product (or such other margins as agreed by us by writing).

Risk and Ownership of Products

You will become responsible for the risk of loss or damage to the Products ordered once they have been delivered to you. If the Products are sold by you before they have been paid in full, you shall hold the proceeds of the sale on trust for us in a separate account until any sum owed to us has been received by us in full.

Our Liability

Subject as expressly provided in these Terms, and except where Products are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

Where the goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976), your statutory rights as buyer are not affected by these Conditions.

A claim by you which is based on any defect in the quality or condition of the Products or their failure to correspond with specification shall (whether or not delivery is refused by you) be notified to us within 7 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused and you do not notify us accordingly, then you shall not be entitled to reject the Products and we shall have no liability for such defect or failure, and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract

Where a valid claim in respect of any of the Products which is based on a defect in the quality or condition of the Products or their failure to meet specification is notified to us in accordance with these Conditions, we shall replace the Products (or the part in question) free of charge or, at our sole discretion, refund to you the price of the Products (or a proportionate part of the price), in which case we shall have no further liability to you.

Except in respect of death or personal injury caused by our negligence, or liability for defective Products under the Consumer Protection Act 1987, we shall not be liable under or in relation to this Contract or its subject matter (whether such liability arises due to negligence, breach of contract, misrepresentation, or for any other reason excluding fraudulent misrepresentation) for any technical, factual, textual or other typographical inaccuracies, errors or omissions in information on the Website, for any loss or damage arising from the use of your credit or debit card on the Website, for the unavailability of the Website (or any part of it), for any delay in providing or failing to supply the Products, or for any loss of profits, loss of business, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, loss of, or loss of use of any software or data, or computer or other equipment or plant, wasted management or other staff time, losses or liabilities under or in relation to any other contract or any indirect, consequential loss or damage (including loss or damage suffered by you as a result of an action brought by a third party).

Our liability under or in connection with any Contract shall not exceed the price for the Products, except as expressly provided in these Conditions.

Products requiring colour printing may differ slightly from the original or from Products of a different batch of Products produced for you under a previous order by you and any such minor differences are inherent in the printing process and shall not entitle you to reject such Products or to bring a claim for a defect in the quality or condition of the Products or failure to correspond with the agreed specification.

We expressly agree that should any limitation of liability Condition or provision contained in the Contract be held to be invalid under any applicable legislation (primary or otherwise) or rule of law by reason of some part of that Condition or provision it shall, to that extent, be deemed omitted, but if we thereby become liable for loss or damage which would otherwise have been excluded or limited, as the case may be, such liability should be subject to the other applicable limitations and provisions set out in these Conditions.

Confidential information

You should be aware that we do not wish to receive any personal information of a confidential or proprietary nature from you, other than what is necessary to process orders and maintain effective communication. Any additional information provided through this Website and any such information you send to us will be deemed by us not to be confidential in nature.


You agree to indemnify us and hold us and our employees harmless from any claim or demand, including reasonable legal fees, made by a third party that the Products or their contents infringe the patent, copyright, design, trademark or any other right of such third party.

Limitation of Action

If you are a business customer, you hereby agree that any claim you may have against us arising out of or in connection with any Contract shall become time barred unless proceedings are commenced against us in a court of competent jurisdiction within 12 months from the date of delivery of the Products to you.


Any notice which is given under these Conditions shall be either by electronic communication or if by you, by pre-paid recorded delivery, addressed to us at the address in these Conditions and if by us by first class post addressed to you at the delivery address on your Order. Legal proceedings must be served by first class post or pre-paid recorded delivery only.

Any electronic communication, including your Order, our acknowledgement of receipt of your Order and our Acceptance shall be deemed to be received by us when we are able to access it and by you on the date the electronic communication has been sent by us.

You will be responsible for providing and maintaining at all relevant times a properly functioning email address and (without limitation) it will particularly be your responsibility to ensure that your spam filter and/or other email settings do not prevent receipt of or distort any electronic communications from us. Unless you notify us otherwise, we will use your email address or phone number for correspondence with you. With the exception of death and personal injury caused by our negligence, we shall not be liable for any losses or damages suffered by you as a result of your failure to comply with this clause.

If we choose to ignore a breach by you of these Conditions on one occasion, we may still take issue with you if you are in breach of the same or any other Condition after that. If a court decides that any of these Conditions is legally unacceptable or ineffective in whole or in part, that shall not affect the other Conditions or part Conditions. A person who is not a party to the Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to the benefit of any of these Conditions, unless we agree otherwise in writing. The laws of England shall govern the Contract, and you agree to submit to the non-exclusive jurisdiction of the English courts.

We will not have any liability under or be deemed to be in breach of the Contract for any delays or failures in performance of the Contract which result from circumstances beyond our reasonable control.

If you have any questions or concerns about our terms and conditions, please contact us on 0203 764 1664 or email info@inov8-print.co.uk.